MyRecon OSINTRefund and Cancellation Policy
The short version
- All sales are final. Pro passes are non-refundable once bought, including if you change your mind or do not use the scans.
- Nothing renews. Pro passes are one-time payments, so there is no subscription to cancel.
- Payment errors are always fixed. If you were charged twice, or paid and the pass never appeared, we apply the pass or return the extra money.
1. What you are buying
A Pro pass is a digital service: a number of full (560-platform) username scans usable for a fixed period, Pro Weekly (₹99, 10 scans, 7 days) or Pro Monthly (₹299, 50 scans, 30 days). The full terms are in section 12 of our terms of use. Everything else on MyRecon is free, and a free account includes one Pro scan, so you can see exactly what a full scan returns before you pay.
2. Delivery
Nothing is shipped. A pass is applied to your signed-in account as soon as Razorpay confirms the payment, normally within seconds and at most within an hour. If it has not appeared on the pricing page after an hour, write to us with your Razorpay payment ID and we will apply it.
3. Cancellation
Passes do not auto-renew and nothing is charged again unless you choose to buy again, so there is nothing to cancel. You can stop using a pass at any time; unused scans expire at the end of its period and are not refunded.
4. No refunds, and the exceptions
Purchases are final. We do not refund a pass because you changed your mind, did not use it, used only part of it, or did not get the result you hoped for. A pass buys scans, not a particular result; platforms that block a check are shown as unchecked, not counted as found or missing.
The only exceptions are errors in taking payment, and a suspension that is our choice rather than your fault:
| Situation | Outcome |
|---|---|
| You were charged more than once for the same purchase | Every duplicate charge returned |
| You paid but the pass was never applied, and we cannot apply it | Payment returned |
| We suspend your account for a reason other than your breach of the terms | Unused part of the pass returned |
If the full scan is unavailable because of a fault on our side for a substantial part of a pass’s period, we extend the pass instead. A scan that fails because of a fault on our side is returned to your allowance automatically and never counts as used.
5. Reporting a payment problem
Email aryan@bugsnaps.in from the address you signed in with, and include the Razorpay payment ID from your receipt. We reply within 2 working days. Money returned under section 4 is sent through Razorpay to the original payment method; your bank or card issuer usually shows it within 5 to 7 working days.
This policy does not affect any right you have under the Consumer Protection Act, 2019 or other law that cannot be waived.
6. Contact
Aryan Walia, sole proprietor, trading as MyReconEmail: aryan@bugsnaps.in
Gurugram, India